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Customer Data Platform
Verizon Taps Google Cloud AI to Enhance CCX
Contact Center
COVID-19’s Given a Big Boost to Cloud Migration
Talkdesk Raises $143 Million in Series C Funding Round
Genesys Selects AWS as Preferred Cloud Partner
Serenova Announces New Fuze Partnership
Vonage Extends Reach with ServiceNow Integration
Zoom & Genesys Partner to Enhance Collaboration Experiences
Talkdesk Opentalk 2020 Virtual Round Up
Five9 Reports Q1 Earnings, Partners with Zoom, AT&T
Workforce Engagement Management
AI Making Newfound Homeworkers More Productive
Mondago Launches ‘Go Integrator’ Chrome Extension
Cisco Launches Speedy-Deploy Contact Center
Conversational AI
Speechmatics: Voice Data Could Transform Contact Centers
APIs Can Help Bring Omni-Channel to ‘the Edge’
Five9 Wants to Expand Silicon Valley into Canada
APIs Help Centile Deliver Rich Analytics
