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Contact Center & Omnichannel
AWS Launches Contact Center Intelligence Bundle
Five9: Record-Breaking Q2 was Fueled by COVID-19
Customer Analytics & Intelligence
Verizon Taps Google Cloud AI to Enhance CCX
COVID-19’s Given a Big Boost to Cloud Migration
Talkdesk Raises $143 Million in Series C Funding Round
Genesys Selects AWS as Preferred Cloud Partner
Serenova Announces New Fuze Partnership
Vonage Extends Reach with ServiceNow Integration
Zoom & Genesys Partner to Enhance Collaboration Experiences
Talkdesk Opentalk 2020 Virtual Round Up
Five9 Reports Q1 Earnings, Partners with Zoom, AT&T
AI Making Newfound Homeworkers More Productive
Mondago Launches ‘Go Integrator’ Chrome Extension
Cisco Launches Speedy-Deploy Contact Center
Speechmatics: Voice Data Could Transform Contact Centers
APIs Can Help Bring Omni-Channel to ‘the Edge’
