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Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
Salesforce Reportedly Set to Lay Off 700 Employees
Contact Center
Nextiva Acquires Thrio to Bolster CX Portfolio
Customer Data Platform
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
The RingCentral C-Suite Reshuffle Continues
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Oracle Sales Miss Dampens Outlook
Activist Investor Pushes Twilio to Sell Up
The Genesys Cloud CX Platform Surpasses One Million Users
MaxContact Secures Significant Funding to Accelerate AI Innovation
Zoom Reveals Contact Center Customer Numbers
NICE Reveals Huge Customer Wins
Five9 and Sandbox Banking Expand Partnership
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
Microsoft’s CX Business Surpasses $1 Billion in Sales
Pegasystems’ Stocks Have Surged. Here’s Why
