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Contact Center & Omnichannel
Avaya Wins Approval for Its Plan to Exit Bankruptcy
Uncategorized
Symphony Technology Group Acquires Momentive for $1.5BN
Customer Engagement Platforms
The U.S. Government Steps In to Support Zoom, Twilio, and Others After The Silicon Valley Bank Collapses
CRM & Customer Data Management
Salesforce Bounces Back from McConaughey Drama, Layoffs, and Investor Pressure with Strong Q4 Results
Avaya Officially Files for Bankruptcy: Now What?
Avaya Accused of “Massive Fraud” In Bondholder Lawsuit
How to Calculate Your Cost per Inbound/Outbound Call, and Why Bother?
How to Reduce Cost in a Contact Center
Cisco’s Cloud Contact Center Showing ‘Great Strength’ – CEO
Building a Business Case for CX Outsourcing
$400m CCaaS Deal Delay Hampers Avaya Growth
Genesys Signs the ‘Largest Deal’ In Its History
Emplifi Receives a $1 Billion Valuation
Five9 Credits AI Adoption for Record Revenue Growth
RingCentral Stock Stalls Despite Impressive Growth
Competing Against Emerging Digital Disruptors in Financial Services
