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Customer Engagement Platforms
Glia and Zensar Partner on Financial Institution Customer Service
Workforce Engagement Management
Verint and Theta Lake Partner on Collaboration Cybersecurity
Contact Center & Omnichannel
$580mn Round Values Genesys at $21bn
CRM & Customer Data Management
Salesforce Appoints Co-CEO Alongside Q3 Results
Zwipe Launches Biometric Customer Enrolment Solutions
Customer Analytics & Intelligence
Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results
Puzzel: Digital Banking Services Growing in Popularity
SAP Points to Cloud Growth in Q3 Results
Youtap, Mambu Partner on Digital Banking
Hedera Hashgraph, Sparkle Partner on POS Transformation
Alibaba Cloud, Salesforce Plan Social Commerce Solution
FlyCoin Announces Cryptocurrency Travel Rewards Programme
Freshworks Files for US IPO
Glia Expands Customer Service Platform to 35 Banks
Wealthbox CRM, AssetBook Partner on Advisor Experience
Embedded Finance Startup DriveWealth Raises $450mn
