Home → Generative AI
Contact Center & Omnichannel
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
CRM & Customer Data Management
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Customer Analytics & Intelligence
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
The Big Salesforce-NVIDIA Announcement: A Closer Look
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
Contact Center AI: The Opportunities and Risks for Insurers
AI in Action: Use Cases for Faster, Smarter Contact Centers
Why You Still Need Your Agents In a World of GenAI
UJET Gains $76MN In Funding, Appoints Co-CEO to Accelerate Its Midmarket CCaaS Push
Unlimited Possibilities for Service Providers in Conversational AI
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
