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Contact Center
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
Navigating Digital Communication Channels to Enhance Customer Interaction
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
The Evolution of Generative AI Regulations: Preparing your Contact Center
Customer Data Platform
Avaya Launches Experience Platform Public Cloud in India
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
Conversational AI
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Revolutionizing Telecom: Global CX Disruptions
Klarna is All in on AI, Plans to Slash Workforce in Half
CRM
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
25 Use Cases for Generative AI In Customer Service
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
