Home → Generative AI
CRM & Customer Data Management
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
Contact Center & Omnichannel
10 Bad Customer Service Examples, and What You Can Learn from Them
Customer Analytics & Intelligence
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Customers Reject AI for Customer Service, Still Crave a Human Touch
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
Workforce Engagement Management
First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Are Voice Notes the Latest Weapon in the Deepfake Arsenal?
Google Demonstrates How to Build and Deploy GenAI Agents
What’s New in the Customer Experience World?
Amazon Connect Boosted by Step-by-Step Guide Enhancement
