Latest Generative AI News

Customer Data Platform

What Exactly Does NVIDIA Do, and Why Should You Care?

Conversational AI

Target Announces “Transformative” GenAI Chatbot for Team Members

Conversational AI

Zendesk Targets “Essential” AI Startups with Global VC Arm

Contact Center

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Contact Center

BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers

CRM

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

CX TV

How to Use GenAI to Improve Customer Service AND Cut Costs

Conversational AI

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

Customer Data Platform

Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?

Conversational AI

Big CX News from NICE, Genesys, Pega, & Sanas

Contact Center

The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)

Conversational AI

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Contact Center

Verint Scores $13 Million Deal with Fortune 25 Brand

Conversational AI

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

Contact Center

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

AI In Customer Service: Lessons From A Leading CX Consultant & Analyst