Home → Generative AI
CRM & Customer Data Management
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Contact Center & Omnichannel
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Customer Analytics & Intelligence
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Big CX News from Pega, Microsoft, Kore.ai, & Bird
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
CX TV
3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)
Big CX News from NICE, Salesforce, Gamma & SAP
Event News
CX All-Stars: Generative AI Reigns Supreme in 2024
Vonage Boosts Voice Platform with AI-Powered SIP Capabilities
