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Contact Center
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
Workforce Engagement Management
First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout
Conversational AI
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Are Voice Notes the Latest Weapon in the Deepfake Arsenal?
Google Demonstrates How to Build and Deploy GenAI Agents
CRM
What’s New in the Customer Experience World?
Amazon Connect Boosted by Step-by-Step Guide Enhancement
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
Big CX News from AWS, Snapchat, Sprinklr & IBM
Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce
Customer Data Platform
What Exactly Does NVIDIA Do, and Why Should You Care?
Target Announces “Transformative” GenAI Chatbot for Team Members
Zendesk Targets “Essential” AI Startups with Global VC Arm
Big CX News from Salesforce, Microsoft, BT & ServiceNow
BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
