Home → Generative AI
Contact Center
CCaaS & CRM: What Should You Expect from Your Integration?
CRM
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
AI Training AI: Welcome to the Intelligent Contact Center
Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
CX TV
Bright Pattern ‘Gets Real’ on AI and Agent Assist
Voice of the Customer
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities
Big CX News from Avaya, Sprinklr, Genesys, and Google
ServiceNow Teases GenAI-Powered Customer Service Avatars
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Conversational AI
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Contact Center AI: A Reality Check
Conversational AI vs Generative AI: Which is Best for CX?
