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Contact Center
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
Conversational AI
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
CRM
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
AWS and Korean Air Team Up to Build an “AI Contact Center”
Big CX News from NICE,Genesys, Avaya & Vonage
CCaaS & CRM: What Should You Expect from Your Integration?
“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?
AI Training AI: Welcome to the Intelligent Contact Center
Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
CX TV
Bright Pattern ‘Gets Real’ on AI and Agent Assist
