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Generative AI for Contact Center Agents: Demos and a Discussion
Contact Center & Omnichannel
Better Customer Experience in 2024? AI or People?
CRM & Customer Data Management
Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0
The Latest Contact Center Innovations with Cirrus Response
Deliver Better CX with Conversational Intelligence
Workforce Engagement Management
Is the AI Copilot the Future of Customer Experience?
What Is DialpadGPT? The Ultimate CX LLM
Google Teases Real-Time Translation for Contact Centers, Releases an AI Playbook
What Is Einstein Copilot? The Guide to Salesforce Copilot
Rumoured Adobe Acquisition Could Shake Up Video In CX
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Generative AI in the Contact Center: What’s Possible Now, and What’s Coming?
What is Microsoft Copilot for Service? A Full Guide
CX and Marketing Should Join Forces to Realise the Full Potential of AI
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant
