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CRM
Rumoured Adobe Acquisition Could Shake Up Video In CX
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
CX TV
Generative AI in the Contact Center: What’s Possible Now, and What’s Coming?
Workforce Engagement Management
What is Microsoft Copilot for Service? A Full Guide
Contact Center
CX and Marketing Should Join Forces to Realise the Full Potential of AI
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
Customer Data Platform
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
9 Impressive Dialpad AI Contact Center Features for CX
Twilio Lands Lots of New Customers But Struggles to Expand on Them
BIG CX News – The Latest on Cisco’s New Contact Center Packages, GenAI In CX, & “CCaaS Deceleration”
SAP Acquires LeanIX, Expands Business Transformation Portfolio
