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Customer Data Platform
AWS Introduces ‘Agents for Amazon Bedrock’
ServiceNow Infuses Generative AI Into “All” Its Workflow Offerings
Contact Center
NICE Launches Industry Benchmarks, Brings GenAI to Customer Experience Measurement
Most Customer Service and Sales Teams Don’t Fear AI; They Want It!
Workforce Engagement Management
Exploring Microsoft Dynamics Copilot: AI in Dynamics 365
Twilio Teams Up with AWS In the Name of Predictive AI
Microsoft’s CX Business Surpasses $1 Billion in Sales
Conversational AI
5 Conversational AI Companies That Stand Out
CRM
SAP Pours $1BN+ Into Generative AI Startups
Voice of the Customer
Qualtrics Brings Generative AI to “Every Part” of Its Platform
Maximize the Potential of AI with a Customer-First CX Approach
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
The Wildest Week In Customer Experience AI… So Far
Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”
Is Your Contact Center Ready for Copilot?
5 Contact Center Automation Trends to Watch Out for in 2023
