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Contact Center
AWS Augments Contact Centers with Generative AI
Getting Started with Generative AI In the Contact Center
What is NLP? Natural Language Processing
Customer Data Platform
AWS Launches a No-Code Service to Connect Various SaaS Applications
Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution
Twilio Deploys Frame AI’s Customer Intelligence Platform
CX TV
Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities
Sprinklr’s New Generative AI Innovations: An Inside Look
CCW Vegas 2023: Unveiling the Power of GenAI in Redefining Customer Experiences
Voice of the Customer
What’s Next for the Voice of the Customer Market? – CX Today Roundtable
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity
CRM
Salesforce Announces AI Cloud – with a Lofty Price Tag
Microsoft Releases New Contact Center Use Cases for Copilot
Conversational AI
NICE Offers Its Speech-to-Text API to Contact Centers for Free
AWS Demonstrates How to Augment Lex With Generative AI
