Home → Generative AI
Contact Center & Omnichannel
Microsoft’s CX Business Surpasses $1 Billion in Sales
Customer Analytics & Intelligence
5 Conversational AI Companies That Stand Out
CRM & Customer Data Management
SAP Pours $1BN+ Into Generative AI Startups
Uncategorized
Qualtrics Brings Generative AI to “Every Part” of Its Platform
Workforce Engagement Management
Maximize the Potential of AI with a Customer-First CX Approach
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
The Wildest Week In Customer Experience AI… So Far
Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”
Is Your Contact Center Ready for Copilot?
5 Contact Center Automation Trends to Watch Out for in 2023
AWS Augments Contact Centers with Generative AI
Getting Started with Generative AI In the Contact Center
What is NLP? Natural Language Processing
AWS Launches a No-Code Service to Connect Various SaaS Applications
Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution
Twilio Deploys Frame AI’s Customer Intelligence Platform
