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CX TV
Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities
Contact Center & Omnichannel
Sprinklr’s New Generative AI Innovations: An Inside Look
CCW Vegas 2023: Unveiling the Power of GenAI in Redefining Customer Experiences
Uncategorized
What’s Next for the Voice of the Customer Market? – CX Today Roundtable
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Rethinking CCaaS – Debunking The Verint Open CCaaS Opportunity
CRM & Customer Data Management
Salesforce Announces AI Cloud – with a Lofty Price Tag
Microsoft Releases New Contact Center Use Cases for Copilot
Customer Analytics & Intelligence
NICE Offers Its Speech-to-Text API to Contact Centers for Free
AWS Demonstrates How to Augment Lex With Generative AI
Workforce Engagement Management
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
Creating Consistent CX is Key to Customer Retention
Generative AI In the Enterprise: A Disaster Waiting to Happen?
