Home → Generative AI
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
Customer Analytics & Intelligence
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Uncategorized
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
CRM & Customer Data Management
Microsoft & SAP Make Copilot & Joule Co-Operative
Contact Center & Omnichannel
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Microsoft’s Autonomous Agents Are Now Available In Public Preview
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
RingCentral Migrates its Agents Away from NICE-Powered Platform
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
