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CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Contact Center
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Conversational AI
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
From Passive Algorithms to Active Agents: The Rise of Agentic AI
Optimizing Your AI Agents for CX Success
CRM
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
Zoomtopia 2024: The Analyst Hot Takes
SAP Introduces AI Agents That Collaborate Across Business Functions
Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference
Leveraging Gen AI and Amazon Connect in the Contact Center
Avaya Presents a Virtual Operations Manager for Contact Centers
Mitel Launches GenAI-Powered Speech Analytics Platform
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
