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Contact Center
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
CRM
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
RingCentral Migrates its Agents Away from NICE-Powered Platform
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Conversational AI
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Context Summaries and Suggested Replies – a Deep Dive into Cisco’s AI-Powered CX Features
‘Reimaging CX’ – How AI is Changing the Game for Cisco
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
From Passive Algorithms to Active Agents: The Rise of Agentic AI
Optimizing Your AI Agents for CX Success
