Latest Help Desk Software News

Workforce Engagement Management

6 Best Practices for the Work-From-Home (WFH) Contact Center in 2025

CRM & Customer Data Management

15 Customer Experience Technology Predictions for 2025

Contact Center & Omnichannel​

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

Customer Analytics & Intelligence

Microsoft CEO: AI Agents Will Transform SaaS as We Know It

Contact Center & Omnichannel​

7 Best Practices for Contact Center AI in 2025

Workforce Engagement Management

10 Best Practices for Contact Center Quality Assurance in 2025

Contact Center & Omnichannel​

Introducing Contact Center Talk with Justin Robbins

Contact Center & Omnichannel​

Redefining Customer Experience in a Digital Age

CRM & Customer Data Management

ServiceNow Is Co-Innovating With CCaaS Leaders: Why?

CRM & Customer Data Management

10 CRM Platform Providers to Watch Out for in 2025

Contact Center & Omnichannel​

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

Contact Center & Omnichannel​

Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities

Customer Analytics & Intelligence

Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta

CRM & Customer Data Management

HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025

Contact Center & Omnichannel​

“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts

Contact Center & Omnichannel​

Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems