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CRM & Customer Data Management
15 Customer Experience Technology Predictions for 2025
Contact Center & Omnichannel
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Customer Analytics & Intelligence
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
7 Best Practices for Contact Center AI in 2025
Workforce Engagement Management
10 Best Practices for Contact Center Quality Assurance in 2025
Introducing Contact Center Talk with Justin Robbins
Redefining Customer Experience in a Digital Age
ServiceNow Is Co-Innovating With CCaaS Leaders: Why?
10 CRM Platform Providers to Watch Out for in 2025
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts
Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
