Latest MyCustomer News

Latest News

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Voice of the Customer

Making Customer Success Really About the Success of Your Customers

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Contact Center

Deliver Better CX with Conversational Intelligence

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CRM

Look Beyond the Horizon to Gain a Competitive CX Advantage

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Contact Center

Unlocking Hidden Gems: How Unseen Roles Impact Your Customer Experience

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Contact Center

Beyond Customer-Centric Culture: The Expansive Role of CX Teams

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Voice of the Customer

The Power of Regret: From Customer Nightmare to Marketing Tool

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Contact Center

CX and Marketing Should Join Forces to Realise the Full Potential of AI

I've got too many questions and zero answers

CRM

Choice Overload – Taking the Anxiety out of Retail

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Customer Data Platform

HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”

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CRM

3 Ways That the Value of Your Customer Base can be Misleading

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Reviews

How Online Review Management Enhances Brand Image

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CRM

Does Your Company Play in a Packed Stadium?

Risk management

Voice of the Customer

14 Opportunities & Risks You Face in 2024. Ready?

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CRM

Customer Success – What’s in a Name? Part Five

Resistance

Contact Center

From Resistance to Buy-In: Strategies for Getting Employees on Board with CX Initiatives

Drive Brand Value With This Powerful Framework!

Loyalty Management

Drive Brand Value With This Powerful Framework!

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