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Contact Center
HCLTech Implemented Amazon Connect, Now It’s Helping Other Enterprises Deploy the CCaaS Platform
Loyalty Management
The Forrester Wave for Customer Journey Orchestration Platforms 2024: Top Takeaways
Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center
The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
Sprinklr Lays Out Its New co-CEO Strategy, Aims to Reinvigorate Growth
CX TV
Lean Customer Operations: The Concept That Transformed CX at Pearson
Customer Experience Design: San Diego Zoo Shares Its Best Practices
Education Sector Focus: How an Omnichannel Contact Center Guarantees Top Marks
BPO Contact Centers In 2024: Where Can They Add Value?
Why Is India the Next Hotspot for CCaaS Vendors?
Amazon Connect Now Offers a Native Integration with Apple Messages for Business
Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry
Why Social Messaging as a Customer Service is a Must-Have for Modern Brands
The Expanded Avaya-RingCentral Partnership: A Closer Look
Text Analytics
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
