Latest Security and Compliance News

Security, Privacy & Compliance

Hidden AI in the Contact Center: What the EU AI Act Means for CX Leaders

AI & Automation in CX

Round Up: Why Governing Enterprise AI Has Become a High-Stakes Challenge

Security, Privacy & Compliance

Cybersecurity Roundup: Who Controls the Data, Identity and AI Agents Is the New Battleground

Security, Privacy & Compliance

The Next CX Security Risk May Be the AI Agent You Gave Access

Contact Center & Omnichannel​

Could Your Contact Center’s Sentiment Tool Break EU Rules?

Security, Privacy & Compliance

Anthropic Drops Data Retention Requirement for Mythos and Fable 5.1 After Enterprise Pushback

Security, Privacy & Compliance

CrowdStrike’s AI Security Push Puts Enterprise CX on Alert

AI & Automation in CX

Big CX News From Salesforce, Zoom, Meta and Google

Security, Privacy & Compliance

CrowdStrike, Okta Warn AI Is Turning Cybersecurity Into an Enterprise Imperative Following “Mythos Moment”

Security, Privacy & Compliance

8.7 Million Customers Exposed in Manchester Airport Cyberattack

Security, Privacy & Compliance

Meta’s $18bn Settlement Could Upend Social CX

Security, Privacy & Compliance

Google’s $10MN Spirit Deal Reveals AI Is Putting a Price on Enterprise and Customer Data

Security, Privacy & Compliance

Google’s Spirit Data Deal Raises $10MN Question: Should AI Developers Be Allowed to Buy Enterprise Data for Training?

Security, Privacy & Compliance

OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

Security, Privacy & Compliance

OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data