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Security, Privacy & Compliance
Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk
AI & Automation in CX
Big CX News from Verizon, NiCE, Anthropic & Sprinklr
Why Faster Refunds Can Backfire Without Smarter Fraud Controls
ServiceNow Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security
Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine
Anthropic Exposes the Enterprise Patch Gap as Exploitation Hits “Minus Seven Days”, Red Hat Warns
AI Hallucinations in Banking are a CX Risk, Not Just a Technical One
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
Financial Services AI Rollouts Risk Leaving Vulnerable Customers Behind, Leaders Warn
AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises
TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations
Why Bad AI Rollouts Break Customer Trust
Big CX News from Zoom, Salesforce, Sprinklr & IBM
The Design Principle That Could Make or Break Enterprise AI Adoption
IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era
The $735 Problem: Why Enterprise AI Governance is Set Up to Fail
