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CX TV
Meeting Regulations and Earning Trust in a Data-Rich CX World
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Customer Analytics & Intelligence
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
How Enterprises Can Fight Ransomware and Defend Customer Data
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
How Microsoft’s AI Strategy is Transforming Customer Experience
Contact Center & Omnichannel
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
IT Now Calls the Contact Center AI Buying Shots: So What?
CX Trends
Gartner Reveals Top Tech Trends For 2026
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
