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Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing
Contact Center & Omnichannel
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Microsoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks Rise
AI & Automation in CX
Big CX News from Verint, Salesforce, Santander & Mastercard
SAP and Uptycs Launch Hybrid AI Security Model for Enterprise
Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds
Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers
Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
HPE Security Alert Shows How Backend Bugs Can Break CX
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Industrial Cyber Threats Put Customer Trust on the Line
