Latest Security and Compliance News

AI & Automation in CX

EU AI Act Deadline: Customer Emotion AI Becomes High-Risk in August 2026. Most Contact Centers Have No Idea What’s Coming.

AI & Automation in CX

McDermott Says ServiceNow “Converts Chaos to Control” With Context-Driven Enterprise AI

AI & Automation in CX

Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems

AI & Automation in CX

Big CX News from Adobe, Salesforce, Meta & Vercel

Security, Privacy & Compliance

Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating

AI & Automation in CX

Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise

Security, Privacy & Compliance

Vercel Customer Data Breach Highlights CX Risks of “Shadow AI” Tools

Security, Privacy & Compliance

The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect

Security, Privacy & Compliance

Microsoft Warns CX Leaders Agentic AI Demands a New Approach to Security

Security, Privacy & Compliance

Supply Chain Cyber Attacks Surge as EU Breach Exposes Weaknesses

AI & Automation in CX

Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

Security, Privacy & Compliance

Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk

Security, Privacy & Compliance

Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

Security, Privacy & Compliance

California AI Order Raises CX Standards but Leaves Gaps in Governance and Oversight

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr