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AI & Automation in CX
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
The Silent Spiral: When Monitoring Systems Miss What Matters Most
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
Security, Privacy & Compliance
AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe
AWS Expands PCI DSS Compliance to New Services and Regions
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
What Is KBA (Knowledge-Based Authentication)? And Why AI Just Broke It
CX TV
Trustworthy AI Without the Black Box
South Korean Telcos Battle It Out For Customers After Data Leaks
Your Customer’s Data: Who Has the Keys?
Channel Convergence and the Death of Silos in the AI Era
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
