Home
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Customer Engagement Platforms
How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
Contact Center & Omnichannel
Amazon Starts Offering Customer Service in Sign Language
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
CRM & Customer Data Management
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
Returnuary Is Real – and It’s a Retail Nightmare
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
The Retail Contact Center: 4 Trends for 2025
Uncategorized
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
BT Smart Messaging: Driving Value in a Competitive Retail Environment
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
