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Customer Engagement Platforms
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
Security, Privacy & Compliance
Misconfigured Software at Petco Exposes Sensitive Customer Data
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Retail Automation: How AI Powers the Consumer Experience
CRM & Customer Data Management
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
Agentic AI Ushers in a New Era of Holiday Shopping
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
Contact Center & Omnichannel
Amazon Starts Offering Customer Service in Sign Language
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
