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Contact Center
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Loyalty Management
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
CRM
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
Returnuary Is Real – and It’s a Retail Nightmare
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
The Retail Contact Center: 4 Trends for 2025
Voice of the Customer
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
BT Smart Messaging: Driving Value in a Competitive Retail Environment
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Salesforce to Acquire Unified Omnichannel Retail Platform
Customer Data Platform
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Dynamic Pricing: The New Enemy of Customer Experience?
Event News
CX highlights from NRF ’24
