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Contact Center & Omnichannel
Your Contact Center AI Is Cutting Costs; It Should Be Driving Revenue
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Cresta Targets Contact Center AI Deployment Gap
Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service
How Casio Is Transforming CX With RingCentral – One Deliberate Step at a Time
How ODEON Cinemas is Redefining Empathetic Guest Service With Zendesk
Agentic Payments Are Here. SequenceShift’s Paytext Keeps the Conversation Human and the Payment Compliant
AI & Automation in CX
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table
KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing
Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing
NiCE World London: Sopra Steria, AWS and the New Trust Test for CX AI
Women, AI, and the Future of CX: What CCW Vegas’ Most Powerful Voices Want You to Know
Inside UJET’s CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration
What’s Keeping CX Leaders Up at Night? CMP’s Nicole Kyle Has the Data
Is Your Omnichannel Strategy Failing Because No One Owns the Customer Journey?
Genesys Acquires Pinkfish to Close the Contact Center Automation Gap
Is Your Self-Service Strategy Reducing Costs or Trapping Valuable Customers in Support Loops?
The Reality of Voice AI in the Contact Centre: From Pilot to Production
The End of ‘Hold Please’: How AI Guidance Is Fixing the Contact Center’s Biggest CX Failure
Why Cloud-First CX Is No Longer Enough
Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next
Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
