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CRM
Salesforce Debuts Slack Sales Elevate
Contact Center
CCaaS and UCaaS: Getting the Best of Both Worlds
8×8 Releases CCaaS and UCaaS Enhancements, Expands In South Korea
Cisco Continues Its Layoffs, with Webex a Reported Victim
Video for Customer Service, Engagement, & Retention – CX Today Roundtable
Text Analytics
Building True Omnichannel Experiences with Mitto
Convergence: Why UC and CX Are Merging
Is RingCentral’s Growth Strategy Falling Flat?
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
CX
Avaya’s Roadmap: What’s on the Way?
CRM Customer Experience Benefits: Reasons to Invest in CRM Software
Analysts Give Their Take on Those RingCentral-8×8 Merger Murmurs
Customer Data Platform
Zoom Launches New EU Privacy Features
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
8×8 Names Samuel C. Wilson as Full-Time CEO
New Investments Refuel Rumors of a RingCentral and 8×8 Merger
