Zoho Achieves ‘Record’ 100 Million Users

It claims to be the first "bootstrapped SaaS company" to achieve this milestone

Zoho Achieves ‘Record’ 100 Million Users
CRMLatest News

Published: September 5, 2023

James Stephen

Zoho has accrued 100 million users across more than 55 of its business applications.

The CRM vendor claims to be the first SaaS company – which has never accepted external funding – to reach this milestone.

The news follows the company’s achievement of one billion in annual revenue last year, alongside making it into 41st place on the Forbes Cloud 100 list last month.

Sridhar Iyengar, Managing Director, Zoho Europe, commented on the achievement: “I want to thank all of our customers for trusting us with their business and helping us reach 100 million users worldwide.

This is an impressive milestone for any organization, but it’s particularly sweet for us as a bootstrapped company that’s never raised external capital. And we are not done yet.

“We have an impressive innovation pipeline covering the next 10 years, investing in deep technologies to serve billions of users around the world.

“We’re working towards it, and we want to thank all of you for your continued support.”

Zoho has increased its user number from one million users in 2008 to 100 times that amount over a 15-year period, with the last 50 million users joining in the past five years.

The company also has 700,000 customers across more than 150 countries.

Zoho explains that it has managed to raise its user numbers to such a high figure by “providing accessible technology” and “promoting sustainable growth”.

The company also says it is proud that it has never taken on any external funding and has grown “steadily and responsibly”.

Financial Freedom

As a result, Zoho is able to work towards its long-term vision for the company without any external pressures or influences that they may otherwise have to compromise with along the way.

Moreover, Zoho believes that it is this financial independence that enables it to keep the company “centered on its values”, which include debt-free growth and offering service to customers in their area.

The latter is a result of the company’s move towards transnational localism, which Sridhar Vembu, CEO and Co-founder, Zoho commented on:

“Today, it’s possible for the daughter of a rural, landless worker to learn how electrical motors or Javascript frameworks work.

There are talented local people in rural areas around the world to help, so that communities can work together, at home.

Upcoming Conferences

Over the next two months, Zoho will be running its Zoholics conferences around the world, which it views as “transnational localism in action”.

Having completed 13 Zoholics conferences already this year, it will shortly host a further 18 Zoholics in 16 countries over the next eight weeks.

Zoho says it is looking forward to celebrating its 100 million user milestone with its customers at the events.

Earlier this year, Zoho entered the UCaaS space, marked by the launch of Trident.

The new suite lets businesses use an internal communications hub with all the essential features of a UC platform and some clever innovations to boot.

Towards the end of 2022, Zoho launched new tools for Zoho Desk that help customer service teams meet business expectations while adapting to the changing needs of customers.




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