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Conversational AI
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
Contact Center
Unlimited Possibilities for Service Providers in Conversational AI
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
CRM
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Contact Center Virtual Agents: Trends, Best Practices, & Providers
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Kore.ai Announces a Conversational AI Platform for the Midmarket
Big CX News from NICE, Salesforce, Gamma & SAP
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
