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Contact Center
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Customer Data Platform
Zendesk to Acquire Service Automation Provider Ultimate
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
CRM
Salesforce CEO Marc Benioff Warns of More GenAI Chatbot Blunders
NICE Records 375% Growth in Enlighten Bookings
Workforce Engagement Management
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Blending Live and Virtual Agents: Here’s How Turo Did It (Successfully!)
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Piecing Together Your Contact Center AI Strategy? Start Here.
CX TV
The Zoom Contact Center AI: 3 Must-Have Capabilities That’ll Drive Rapid ROI
Conversational AI
DPD’s GenAI Chatbot Swears and Writes a Poem About How “Useless” It Is
GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions
Calabrio Acquires Wysdom, Doubles Down on Conversational AI in WEM
