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Contact Center
10 Bad Customer Service Examples, and What You Can Learn from Them
Conversational AI
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
Meet Your Customers Where They Are, But Don’t Always Keep Them There
CRM
Salesforce Teases a New “Agentforce Platform” for Customer Support
Google Demonstrates How to Build and Deploy GenAI Agents
CX TV
TechStyleOS Retells Its Digital CX Transformation, Shares Key Learnings
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
AI Training AI: Welcome to the Intelligent Contact Center
ServiceNow Teases GenAI-Powered Customer Service Avatars
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x
Why Aren’t Customer Service Teams Ready for Machine Customers?
The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
