Home → Virtual Agent
CRM & Customer Data Management
The Big Salesforce-NVIDIA Announcement: A Closer Look
Customer Analytics & Intelligence
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Contact Center & Omnichannel
AI in Action: Use Cases for Faster, Smarter Contact Centers
Nuance to Stop Supporting On-Premise Contact Centers: Now What?
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
Unlimited Possibilities for Service Providers in Conversational AI
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Contact Center Virtual Agents: Trends, Best Practices, & Providers
Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce
RingCentral Introduces Its New AI Assist Solutions for RingCX
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Kore.ai Announces a Conversational AI Platform for the Midmarket
Big CX News from NICE, Salesforce, Gamma & SAP
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
