Home → Virtual Assistant
CRM & Customer Data Management
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Contact Center & Omnichannel
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
The Big Salesforce-Workday Announcement: A Closer Look
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Agent Assist: Use Cases, Benefits, & Providers
“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
10 Bad Customer Service Examples, and What You Can Learn from Them
CRM for Customer Service: AI, Other Trends, & Providers
Verint Scores $13 Million Deal with Fortune 25 Brand
CX TV
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Former Five9 CEO on GPT-4o: Hundreds of Millions In AI Agent R&D Just Became Obsolete
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
Uncategorized
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
ServiceNow Teases GenAI-Powered Customer Service Avatars
