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Contact Center & Omnichannel
Do You Want a Better Customer Experience in 2024? Why Leading With Humans is Best for AI
Workforce Engagement Management
Verint Secures $20MN Megadeal as It Bets Big on Bots
Better Customer Experience in 2024? AI or People?
Is the AI Copilot the Future of Customer Experience?
Verint to Introduce 50 Specialized Bots for Contact Centers
CX and Marketing Should Join Forces to Realise the Full Potential of AI
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
Making Smart Choices – AI & Retail Recommendations
Customer Analytics & Intelligence
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
The 3 Customer Service Technologies of the Future
CRM & Customer Data Management
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
