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Contact Center
Humans and Artificial Intelligence in Harmony for Healthcare
AWS Releases “Agentless” Voice Dialing for Amazon Connect
How Warehouse Automation Boosts Productivity and E-Commerce CX
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
It’s time to rethink conversational AI
Why Have We Stopped Chatting with Chatbots?
Conversational AI
5 Conversational AI Companies That Stand Out
What is NLP? Natural Language Processing
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Say Hello to Claude, The Zoom Contact Center’s New AI Assistant
What’s Next for the Conversational AI Space? – CX Today Roundtable
Customer Data Platform
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
Microsoft Invests in Builder.ai to Streamline Business App Development
Virtual Humans for CX Success
