Home → Virtual Assistant
Customer Data Platform
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Contact Center
Contact Center Automation: Trends, Tricks, and Tools – CX Today Roundtable
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
The 3 Customer Service Technologies of the Future
CRM
Salesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step Ahead
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
Conversational AI
Why Should You Use Automatic Call Summaries?
Rewriting the AI-narrative: Why AI Won’t Threaten Personalisation
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Humans and Artificial Intelligence in Harmony for Healthcare
AWS Releases “Agentless” Voice Dialing for Amazon Connect
How Warehouse Automation Boosts Productivity and E-Commerce CX
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
It’s time to rethink conversational AI
