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AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
Customer Analytics & Intelligence
Predictive, Personal, and Proven: CX Trends That Will Shape the Market
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Contact Center & Omnichannel
Four Key Considerations for Contact Centers in 2025
Why Are So Many Contact Center Auto-QA Projects Failing?
Why Workforce Management Needs a Human Touch
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Turning Data into Decisions with Conversational AI
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
