In this interview, Deputy Editor Rhys Fisher sits down with Collin Ehret, Senior Account Executive at Diabolocom, to dig into one of the biggest questions in CX right now: Why are so many contact centers struggling to adopt AI effectively?
While AI promises game-changing results in the contact center, the path to value isn’t as simple as flipping a switch.
Collin shares candid insights from the front lines of AI adoption, revealing how overambition, messy data, and misunderstanding ROI are derailing progress – and what vendors and enterprises alike can do about it.
Key Takeaways
- The number one mistake companies make when starting with AI, and how to avoid it
- Why “agent replacement” is a flawed goal, and what businesses should focus on instead
- The role of clean, structured data in unlocking AI ROI
- How Diabolocom helps clients prove real-world value with use cases and PoCs
Whether you’re still exploring AI or struggling to scale it, this video is packed with honest, practical advice from someone who’s helping CX teams get it right.
Next Steps
Want to cut through the AI noise? Visit Diabolocom to learn more about their consultative approach.
