BIG CX News – The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral’s CEO Departure

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world

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Published: December 19, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world.

He’s joined by four prominent CX analysts to dissect the latest stories from the space – including news from Zoom, Five9, Twilio, & RingCentral.

In this edition, our CX experts include:

  • Zeus Kerravala, Principal Analyst at ZK Research
  • Jon Arnold, Principal of J Arnold & Associates
  • Dan Miller, Lead Analyst and Founder of Opus Research
  • Rebecca Wetteman, CEO & Principal Analyst at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

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