In this interview, Dave Michels from TalkingPointz and Dan Bodner, CEO of Verint explore the rich history and forward-thinking strategies of Verint. From its origins as a data analytics company to its current role as a leader in CX automation, Verint has consistently adapted to market demands. Dan Bodner shares his insights on how Verint has successfully navigated these changes and the impact of their innovative AI-driven solutions.
Key Discussion Points:
Verint’s Evolution: Dan Bodner recounts Verint’s transformation from a data analytics firm to a CX automation powerhouse, emphasizing their strategic pivots in response to market shifts.
AI and Business Outcomes: Learn how Verint’s focus on AI-driven business outcomes differentiates it from other companies, providing tangible benefits in customer experience and operational efficiency.
Recent Successes: Explore the major wins Verint has achieved recently, including substantial contracts with major companies and the doubling of their stock price.
Future of Automation: Dan discusses the balance between expanding current automation capabilities and developing new ones, and how Verint’s open platform facilitates flexible, scalable AI solutions.
Discover expert insights with Dave Michels, principal analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.
