Email Customer Service: Challenges, Best Practices, & More

Email is still the second most leveraged channel for inbound customer conversations

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Published: June 26, 2024

Charlie Mitchell

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Email is still the second most leveraged channel for inbound customer conversations. Yet, email service experiences continue to underwhelm. Recognizing this, we got in touch with Jonathan Barouch, Founder & CEO of Local Measure, to record this discussion.

In doing so, we considered how contact centers can step up their email game, discussing:

  • The challenges of email customer service, and how to overcome them.
  • Supporting agents to deliver better email customer service.
  • Assistive technologies that can transform the email experience.

To learn more about the Local Measure Omnichannel CCaaS platform, visit: https://www.localmeasure.com/

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