How Will AI Revolutionize The Contact Centre?

CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates

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Published: September 4, 2023

Kieran Devlin

Kieran Devlin

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CX Today’s Kieran Devlin is joined by MaxContact’s CEO Ben Booth and VP of Engineering Matt Yates to discuss AI’s impact on the contact centre.

In this session, they discuss:

  • The topics range from how AI might impact both the customer and agent experience
  • How it will affect companies’ security and compliances policies
  • What the future holds for AI in the contact centre

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