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Kieran Devlin

Kieran Devlin is a technology journalist based in Edinburgh. Formerly a football and music journalist, he is fascinated about the future of work and the technology at its centre

Latest Stories from Kieran Devlin

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

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Voice Cloning Tech Is Breaking Customer Authentication Systems

WFO

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution

Speech Analytics

Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices

Salesforce Unveils Advanced Autonomous AI Agents Solution, Agentforce

CRM

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Einstein Sales Coach

CRM

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

CRM

ServiceNow President Desai Leaves After Hiring Policy Breach

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Anson Funds Reportedly Urging Five9 To Consider Sale

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SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings

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Bank Of Ireland Announces €34Mn Customer Service Upgrade

Voice of the Customer

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

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Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey

Data & Analytics

Zendesk to Acquire Service Automation Provider Ultimate

NICE Record 375% Growth in Enlighten Bookings

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NICE Records 375% Growth in Enlighten Bookings

Ex-Salesforce Co-CEO Unveils AI Agent Startup

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Ex-Salesforce Co-CEO Launches AI Agent Startup

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Anywhere365 Acquires Deepdesk to Elevate the Customer Experience

Atento Upgrades CRM Ecosystem With AI To Boost CX

CRM

Atento Upgrades AI-Powered CRM Ecosystem To Boost CX