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Kieran Devlin is a technology journalist based in Edinburgh. Formerly a football and music journalist, he is fascinated about the future of work and the technology at its centre
Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Contact Centre
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Data & Analytics
Zendesk to Acquire Service Automation Provider Ultimate
NICE Records 375% Growth in Enlighten Bookings
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
CRM
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Salesforce Reportedly Set to Lay Off 700 Employees
Nextiva Acquires Thrio to Bolster CX Portfolio
Cisco to Acquire Networking and Security Startup Isovalent
CX TV
Why Successful Contact Centres Work Smarter, Not Harder
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Salesforce Launches Analytics App ‘Service Intelligence’
How Will AI Revolutionize The Contact Centre?
MaxContact Secures Significant Funding to Accelerate AI Innovation
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya