Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

CX Today's Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus

Sponsored Post
CX TVMust WatchInsights

Published: April 8, 2024

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Tatum Bisley, Product & Technology Evangelist at Cirrus.

We break down the recent news of Klarna’s OpenAI-powered chatbot that supposedly does the work of 700 full-time agents.

In doing so, we discuss:

  • The possible impact of the story on conversational and generative AI adoption in contact centers.
  • Whether we need to be careful when dissecting Klarna’s numbers.
  • Lessons we can take away from Klarna’s story.
  • Additional advice for implementing conversational AI in the contact center.

To find out how Cirrus can help with your conversational AI deployment, visit: https://www.cirrusresponse.com/

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Artificial IntelligenceCCaaSChatbotsConversational AIGenerative AIWorkforce Optimization

Brands mentioned in this article.

Featured

Share This Post