Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People

CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People - CX Today News
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Published: August 15, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works.

We consider Lighthouse Works’ strategy to create more career opportunities for the blind and visually impaired.

In doing so, we discuss:

  • The drivers behind Lighthouse Work’s strategy to employ blind and visually impaired contact center staff
  • How it worked with Genesys to create an accessible contact center environment
  • The results of the contact center transformation process
  • The impact on metrics and future plans.

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