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Contact Center & Omnichannel
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
What to Expect from RingCentral’s New CCaaS Platform: RingCX
CX TV
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
CRM & Customer Data Management
“This Could Get Ugly”: An Honest Analysis of the Salesforce Price Hikes
Microsoft’s CX Business Surpasses $1 Billion in Sales
Google Aims to Disrupt the CCaaS Market, and It Brings Big Differentiators
BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index
There’s More to the Verint Open CCaaS Platform Than Meets the Eye
Cyara’s Acquisition of Spearline Is Excellent News for the CX Assurance Market
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
Avaya’s Roadmap: What’s on the Way?
PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise
Why Are So Many Contact Centers Embracing DevOps?
Mental Health In the Contact Center Is About More Than Campaigns, Events, & Initiatives
Analysts Give Their Take on Those RingCentral-8×8 Merger Murmurs
Customer Analytics & Intelligence
Zoom Launches New EU Privacy Features
