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Contact Center & Omnichannel
Big CX News from Avaya, Salesforce, Slack and Gartner
Avaya CEO Explains ‘Experience Platform’ Rebrand
Event News
Join our Webinar – Plotting Your AI-Powered Contact Centre Strategy
Five9 Adds Meera’s Conversational AI Platform
CRM & Customer Data Management
Salesforce Launches Slack GPT
Uncategorized
Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships
Avaya Arises from Bankruptcy, CEO Promises “A New Future”
Introducing the CX Today Marketplace
Big CX News from Microsoft, AWS, and SAP
Customer Analytics & Intelligence
Sisense Appoints a New CEO and COO
8×8 Launches New XCaaS Contact Center Capabilities
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Teleperformance Proposes Acquisition of Majorel
Say Hello to Amazon Connect’s Latest Analytics & Reporting Capabilities
Salesforce Achieves the Highest Annual Revenue Rise in CRM
Microsoft Showcases How Copilot Augments Contact Center Experiences
