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Contact Center & Omnichannel
Microsoft’s New CCaaS Features Improve Data Management
CRM & Customer Data Management
HubSpot Improves Customer Communication With WhatsApp Availability
Puzzel’s Latest Customer Service Packages
Workforce Engagement Management
Verint Ensures Compliant Communication for Microsoft Teams Users
Consumers In Brazil Can Now Find, Message, and Buy from Businesses On WhatsApp
Cisco’s Cloud Contact Center Showing ‘Great Strength’ – CEO
The Zoom Contact Center Is Now Available In the UK & Ireland
NICE Celebrates Three “Eight-Digit” CCaaS Deals
Event News
The 2023 CX Awards: Introducing This Year’s Categories 👀
Customer Analytics & Intelligence
Google Pledges to Support 1,000 Languages with AI
Zoom Announces Several Partnerships to Strengthen Its CCaaS Platform
Mobile Order and Pay: Oracle’s Latest Innovation to Improve Restaurant Experiences
Sytel Expands the Reach of Its Softdial Cloud CCaaS Platform
Qualtrics Launches Manager Assist
RingCentral to Layoff 10 Percent of Its Workforce
Zoom Launches a Contact Center Kiosk, Chatbot, and More Innovations
