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Customer Analytics & Intelligence
Diving Into Adobe’s Real-Time CDP Updates
Contact Center & Omnichannel
Avaya Wins Approval for Its Plan to Exit Bankruptcy
The Latest on Bard, Google’s Answer to ChatGPT
CRM & Customer Data Management
Big CX News from Microsoft, Meta, and Qualtrics
Gartner Urges Businesses to Join the Machine Customer Megatrend
CallTower Adds the Webex Contact Center to Its Roster
Event News
Enterprise Connect: Less Than a Week to Go!
Zoom Repurposes Its Contact Center for Use in the MLB
NICE Achieves Milestone of One Million Agents on CXone
Microsoft Launches New Agent-Assist Tools for Contact Centers
Uncategorized
Symphony Technology Group Acquires Momentive for $1.5BN
Customer Engagement Platforms
The U.S. Government Steps In to Support Zoom, Twilio, and Others After The Silicon Valley Bank Collapses
Big CX News from Salesforce, Domo, and Genesys
Meta Plans to Offload Kustomer After Acquiring It for $1BN Last Year
Investment Firms Snap Up Qualtrics for $12.5BN
The 8×8 Contact Center Gets an AI Upgrade
