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Medallia Debuts CX Platform for Omnichannel Insights
Contact Center & Omnichannel
Big CX News from Avaya, AWS, and Cisco
The Latest on Twilio’s Second Round of Layoffs
CRM & Customer Data Management
HubSpot CEO Clarifies “Challenging Times Ahead” Remark
Event News
CX Awards 2023 Winners 🏆
The AWS-RingCentral Partnership Is a Big Win for Amazon Connect
The Webex Contact Center Is Now Available to Microsoft Teams Users
Avaya Officially Files for Bankruptcy: Now What?
Gartner: A “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30 Percent
The CX Awards Final Is Today: Here’s What You Can Expect!
Five9 Releases a New Real-Time Translation Feature to Support Global Contact Center Operations
Customer Analytics & Intelligence
Big CX News from Google, Avaya, and Microsoft
IBM Acquires Stepzen to Scale AI, Cloud Ambitions
Zoom to Lay Off 15 Percent of Staff, Amidst Enterprise Growth
Observe.AI Launches Real-Time Agent and Supervisor Assistance Tools
Google Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CX
