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Contact Center & Omnichannel
Puzzel Acquires S2 Communications
Customer Analytics & Intelligence
Twilio Expands Its Customer Engagement Platform
Customer Engagement Platforms
Avaya Commits to Delivering Environmental, Social, and Governance Progress
Genesys Unveils a New R&D Center in Galway
Gartner: Worldwide Public Cloud Spending to Reach $600 Billion in 2023
Salesforce Unveils Updates to Tableau
Twilio Confirms a Second Phishing Attack
Black Friday Demand Ramps Up: Are You Ready?
How Can CX Vendors Reduce Emissions? Avaya Unveils Its Approach
Oracle Introduces a New Applications Platform
Uncategorized
Qualtrics Unites Customer, Employee, and Brand Experiences With CrossXM
An “Industry Breakthrough”: NICE Launches Enlighten Journey Orchestration
CRM & Customer Data Management
Salesforce Introduces its New Automotive Cloud
How do Contact Centres Use AI? Genesys Research Reveals All
Most Patient Experiences are “Disjointed” and “Inconsistent”, says Talkdesk
Genesys Ditches Its Multicloud CX Platform
