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Contact Center & Omnichannel
Avaya Accused of “Massive Fraud” In Bondholder Lawsuit
Microsoft Teases New Capabilities for Its Dynamics CCaaS Platform
GoTo Creates a Unified Home For Customer Conversations
CRM & Customer Data Management
Big CX News from Salesforce, Cisco, 8×8, and Gartner
Event News
The Smart Retail Tech Expo 2023 Returns With Many Exciting CX Innovations on Display
The CX Awards 2023: Shortlist of Finalists Revealed
Salesforce Layoffs Continue as It Grapples with Its Family Values
Customer Analytics & Intelligence
Uniphore Acquires Red Box to Free Up Conversational Data for Its AI
8×8 Rues Lost Opportunities to Drive CCaaS Growth With Its UC Base
Why Have AWS and Genesys Teamed Up on CCaaS?
What Happened to the Microsoft Digital Contact Center Platform?
Big CX News from Salesforce, SAP, ServiceNow, and Microsoft
New Multibillion-Dollar Investment May Spark Change at Salesforce
ServiceNow CEO: Our Ambition Is to Be the Defining Enterprise Software Company of the 21st Century
Uncategorized
SAP Wants to Sell Its Stake In Qualtrics
The Latest BIG News from Avaya, AWS, and ChatGPT
