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Contact Center & Omnichannel
Google Cloud and HCLTech Expand Their Partnership
Customer Analytics & Intelligence
Uniphore Adds Depth to the Avaya’s OneCloud CCaaS Solution
Cisco Looks to India to Maximize the Growth of Webex
Microsoft Ups the Ante On Conversational AI
The Microsoft Power Platform: All the Latest Updates from Ignite
The Latest BIG News from Salesforce, Twilio, and UJET
Change at the Top of Five9! CEO Rowan Trollope Steps Down
Avaya Expands Its Partnership with Alcatel-Lucent
Uncategorized
Qualtrics Announces Two New AI Solutions to Stop Agent Turnover
CRM & Customer Data Management
All the News from Twilio’s Latest Release Wave
Globant Expands in Europe with Italian Acquisition
Martech Buyers Are Only Using 42 Percent of Their Tech Stack, Says Gartner
Businesses Will Prioritize Digitization During Uncertainty, Says Adobe
Dialpad Launches New AI Tools To Help Contact Centers Cut Costs
Genesys Introduces Cloud AI Experience: Its Latest CX Solution
Concentrix Grows Revenue, But Trouble Might Be Brewing Ahead
