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Contact Center & Omnichannel
Banking-as-a-Service Tipped to Reform Customer Experience in Finance and Beyond, Says Gartner
BIG CX NEWS from Avaya, Zendesk, and Meta
Puzzel Debuts New CCaaS Packages
Contact Center Testing Tools Are Now Available for Amazon Connect
Verint Records a 30 Percent Increase in Cloud Revenue, Defying the Economic Downturn
Bright Pattern Unveils a Mobile Contact Centre App
What Is New at Zendesk?
Customer Engagement Platforms
Salesforce Gives $32 Million to “Empower Underrepresented Communities”
EvaluAgent Is Now Available on Red Box
CRM & Customer Data Management
LivePerson Releases a CRM Integration Tool for Webex
Five9 to Sell Data Analysis Platform Aceyus VUE on its CX Marketplace
Khoros Expands Its Partnership with AWS
Medallia Bolsters Its Contact Center Suite with Callback Technology
Previewing the Salesforce Winter ’23 Release
Infobip Adds WhatsApp and SMS Integrations to HubSpot
Customer Analytics & Intelligence
Observe.AI Launches a New Analytics Capability
