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Contact Center & Omnichannel
Avaya Secures a $600M Financing Injection
‘Not Utilising Innovation is Risky Business’
CRM & Customer Data Management
“A New Chapter!” Investor Group Acquires Zendesk for $10.2BN
BIG CX NEWS from Amazon, Zoom, and CX Today
Textel and NICE Expand Partnership
Cogito Releases New Real-Time Coaching Capabilities
8×8 Releases a New Microsoft Teams Bundle
Qualtrics Debuts a Quality Management Solution
Intercom Launches a Host of Customer Engagement Tools
Workforce Engagement Management
Zoom Launches a New Framework for Hybrid Working
Uniphore Solutions Now Available on Genesys Premium AppFoundry
Sprinklr Unveils a “Lite” Version of its Customer Support Solution
‘Total Experience Starts with a Mindset and a Metric Change’
CallMiner Strengthens Its Workforce Intelligence Capabilities
Customer Analytics & Intelligence
Comm100 Dives Into the Voice Bot Space
Level AI Launches Agent Screen Recording
