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CRM & Customer Data Management
SAP Plans to Hire “Several Thousand” Employees Before Year-End
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Contact Center & Omnichannel
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Customer Analytics & Intelligence
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Gartner Drops the Term “CXaaS” After Industry Pushback
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
