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Customer Analytics & Intelligence
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Contact Center & Omnichannel
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
CRM & Customer Data Management
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
