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From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
CRM & Customer Data Management
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Contact Center & Omnichannel
Amazon Starts Offering Customer Service in Sign Language
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
