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Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Contact Center & Omnichannel
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
CRM & Customer Data Management
SAP Sapphire 2025: The Top 10 Announcements
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Customer Analytics & Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
