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Contact Center & Omnichannel
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini
Customer Analytics & Intelligence
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
The Zoom Contact Center Is Now Available on the AWS Marketplace
Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO
CRM & Customer Data Management
HubSpot Introduces Agent.AI: The “Only” Network of AI Agents
The Latest BIG News from Salesforce, HubSpot, OpenAI, & Talkdesk
Salesforce Announces AI Analytics Platform: Tableau Einstein
T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience
Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)
HubSpot Promises to Make AI Easy, Announces Breeze
Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents
Workforce Engagement Management
Calabrio Appoints Dave Rhodes as CEO, Promises to Seize “Immense” Growth Opportunities
Sprinklr Opens Up on Its CCaaS Challenges, Scales Up Its Contact Center Business
Event News
Our Top Tips for Entering the CX Leaders Awards 2024
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering
