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Workforce Engagement Management
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
CRM & Customer Data Management
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Calabrio Confirms CEO Exit, Releases New QA Tools
SAP Shares “Workforce Transformation” Update After Employee Pushback
Salesforce Backs Out of Informatica Deal, Reports
CPaaS Platforms: Trends, Industries, and Differentiators
Uncategorized
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Contact Center & Omnichannel
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
Customer Analytics & Intelligence
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
