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CRM & Customer Data Management
Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers
Customer Analytics & Intelligence
Target Announces “Transformative” GenAI Chatbot for Team Members
Contact Center & Omnichannel
NICE Mpower: Is It Really the “Holy Grail” of CX?
IBM & Kyndryl Sued for Age Discrimination…Again
JD Sports Leverages Airship Enhancements to Elevate Mobile App CX
Zendesk Targets “Essential” AI Startups with Global VC Arm
Big CX News from Salesforce, Microsoft, BT & ServiceNow
BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers
Zoom Adds New Agent-Assist, Translation, & SMS Capabilities to Its Contact Center
Customer Engagement Platforms
Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
RingSense Receives “Significant” Sales Performance Enhancements
Vonage Selected by Global Automation Supplier for Improved Agent Experiences
Odigo Releases an “Extended Contact Center”, Aims to Cut Costs for Its Customers
