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Contact Center & Omnichannel
AWS Launches New Self-Service Tool for Live Chat, Releases More Innovations for Amazon Connect
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Customer Analytics & Intelligence
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
CRM & Customer Data Management
Big CX News from Twilio, Cisco, Verint, and HMRC
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Talkdesk is Helping Bring Water to the Desert
Event News
Call & Contact Center Expo USA 2024: Claim Your Free Ticket!
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
Five9 Appoints Former Gartner Stalwart to Spearhead Global Growth
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
Workforce Engagement Management
Verint Releases a TimeFlex Bot to “Revolutionize” Contact Center Scheduling
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
