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Event News
The CX Awards 2024: Revealing Our Dazzling Finalists!
Contact Center & Omnichannel
Avaya’s Contact Center Solution Breathes Life into NHS Call Handling
Cisco Cuts 4,000+ Jobs Amid Revenue Slump
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
CRM & Customer Data Management
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Uncategorized
Water Companies to Pay the Price for Poor Customer Service
Genesys Layoffs Update: Less Than 1% of Employees Will Be Impacted
evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
Big CX News from Microsoft, Amazon, & Webex
Customer Engagement Platforms
Verizon Launches a Dedicated Customer Experience Organization
Salesforce Appoints a Chief Trust Officer for the AI-Age
Luware CEO Philipp Beck Steps Down After 14 Years In Charge
Medallia’s Latest AI Innovations Promise Premium Personalization
Webex Contact Center with AI Assistant Available Soon in Beta
Customer Analytics & Intelligence
Say Hello to Rufus: Amazon’s New Chatbot
