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CRM & Customer Data Management
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Workforce Engagement Management
Microsoft Builds a Workforce Management Adapter for Its CCaaS Platform
Customer Engagement Platforms
Walmart Reveals Plans for Customer-Focused Retail Technologies
Contact Center & Omnichannel
8×8 Bags Non-Profit Contract
Calabrio Acquires Wysdom, Doubles Down on Conversational AI in WEM
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
Twilio CEO Steps Down Amid Investor Pressure
Enghouse Acquires Mediasite from Sonic Foundry
Sabio Rescues Major Healthcare Company from Ransomware Attack
The Latest BIG News from AWS, Verint, Salesforce, & NICE
Verint Secures a Huge $49MN Healthcare Customer Win
AWS Makes Proficiency-Based Routing for Contact Centers Possible
Customer Analytics & Intelligence
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
NICE to Build a “Conversational AI Powerhouse” as LiveVox Acquisition Closes
NICE Announces New Enlighten AI Innovations, WEM Advancements, & More
Cisco to Acquire Networking and Security Startup Isovalent
