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Contact Center & Omnichannel
Cyara Claims Conversational AI Testing Leadership with QBox Acquisition
Zoom Creates New Contact Center Packages for “Flexibility and Value”
ServiceNow Collaborates with AWS to Streamline Case Management
CX Today Rolls Up MyCustomer to Signal a New Chapter in Its Rapid Rise
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
Five9 Breaks General Policy to Quash Acquisition Rumors
CRM & Customer Data Management
HubSpot Acquires Clearbit to Help B2B Businesses Build Yellow Brick Roads to Their Ideal Customers
Activist Investor Pushes Twilio to Sell Up
The Latest BIG News from AWS, Google, Adobe, & CX Today
Google Teases Real-Time Translation for Contact Centers, Releases an AI Playbook
Amazon Connect Gets a Generative AI Face-Lift, New Digital Channel Features
AWS’s New Thin Client Could Save Remote Contact Centers Big Bucks
Rumoured Adobe Acquisition Could Shake Up Video In CX
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
How New CX Tech and Processes Improved This Police Force’s Response Times
eir ‘transforming’ Customer Experience with Genesys
