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Contact Center & Omnichannel
Microsoft Announces Copilot for Service Launch, Introduces a New Copilot Studio
Customer Analytics & Intelligence
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
RingCentral’s RingCX CCaaS Platform Is Now Generally Available
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
The Latest BIG News from RingCentral, Twilio, OpenAI, & IBM
Customer Engagement Platforms
Zendesk’s New No-Code Personalisation Tools to Ensure Customer Loyalty
TELUS International Partners with Five9 to Evolve Its CCaaS Business
SAP Acquires LeanIX, Expands Business Transformation Portfolio
OpenAI Allows Businesses to Customize ChatGPT for Specific Use Cases
RingCentral Secures 1,000+ Seat Contact Center Megadeal for Its RingCX Platform
CRM & Customer Data Management
The Salesforce Code Builder Is Now Generally Available
NatWest Augments Its Virtual Agent with Generative AI
Workforce Engagement Management
The Latest BIG News from AWS, Vonage, Five9, & NICE
8×8 Bounces Back After “Worst Quarter” for Its Fuze Business
Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent
