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Workforce Engagement Management
AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation
CRM & Customer Data Management
Salesforce Offers AI Advice Following White House Executive Order
Customer Engagement Platforms
Vonage Customers Receive Refunds After Enduring “Junk Fees” and “Illegal” Practices
Customer Analytics & Intelligence
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
Contact Center & Omnichannel
NICE: Enlighten Autopilot Will “Revolutionize” the Self-Service Landscape
8×8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration
The Latest BIG News from Cisco, Microsoft, Zoom, & SAP
HubSpot, TikTok Team Up for CRM Leads on Social Media
Uncategorized
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Webex Announces Two New CCaaS Packages: Customer Experience Basic & Essentials
Zoom Launches ISV Exchange Program That Includes Prominent CX Players
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
SAP Embeds Generative AI Across Its Customer Experience Suite
Teleo Capital Acquires Plum Voice, Merges It with SharpenCX
Microsoft Makes More Contact Center Use Cases for Copilot Generally Available
Sinch Launches Sinch Calling with Rival Webex
